Privacy and Terms

Privacy Policy

Last Updated: March 2026

Oshawa Smart Home Help ("we," "us," or "our") is committed to protecting the privacy and dignity of our clients. This policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Information We Collect 

We only collect information that you voluntarily provide to us via our website contact form, email, or over the phone. This may include:

• Full Name

• Phone Number and Email Address

• Home Address (for on-site service visits)

• Specific details regarding your home technology needs.

2. How We Use Your Information 

We use your information strictly for business purposes, including:

• Scheduling and confirming appointments.

• Providing technical support and follow-up care.

• Sending invoices or service receipts.

3. Data Protection and Sharing

• No Selling of Data: We do not sell, rent, or trade your personal information to third parties or marketers.

• Security: Your data is stored securely within the Google Workspace professional ecosystem.

• Third-Party Services: We only share your address with map services (like Google Maps) for the purpose of navigating to your appointment.

4. Your Rights and Access 

Under Ontario privacy laws, you have the right to request a copy of the information we have on file for you, or to request that we permanently delete your contact information from our records at any time.

5. Non-Personal Information Collection via Google Analytics

Oshawa Smart Home Help uses Google Analytics 4 (GA4) on our website (www.oshawasmarthome.ca) to collect anonymous, non-personal data about our visitors. This helps us understand how our site is used so we can improve our services for Oshawa seniors and their families.

This data includes:

• Device and Browser Information: (e.g., whether you use a smartphone or computer, and which browser you use).

• Location Data: (e.g., what city you are visiting from).

• On-Site Activity: (e.g., what pages you viewed and what links you clicked).

• Demographic Estimates (if enabled): When you have enabled "Google Signals" in your own Google account, Google Analytics may provide us with anonymized, aggregated estimates of your age and gender. This is not linked to your personal name or information.

We do not associate this non-personal data with any of the active personal information you provide us through our contact form.

You can opt out of Google Analytics tracking by:

1. Adjusting your web browser’s cookie settings.

2. Installing the Google Analytics Opt-out Browser Add-on.

Terms of Service

Last Updated: March 2026

By booking a service with Oshawa Smart Home Help, you agree to the following terms and conditions. These terms are governed by the laws of the Province of Ontario.

1. Nature of Services

Oshawa Smart Home Help provides in-home technical assistance, device setup, and technology coaching. We are an independent service provider and are not authorized representatives or employees of Apple, Google, Amazon, Microsoft, or any other hardware manufacturer.

2. Appointments and Cancellations

• Notice: Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment.

• Travel Fees: We reserve the right to charge a flat-rate travel fee of $25.00 for "no-show" appointments where our technician arrives at the residence and is unable to gain entry.

3. Client Responsibility and Data Backup

• Access: An adult (18+) must be present for the duration of any in-home service.

• Data Backup: While we take every precaution, technology can be unpredictable. It is the client’s responsibility to back up important photos and documents prior to service. Oshawa Smart Home Help is not liable for data loss or pre-existing hardware failure.

4. Payments and Refunds

• Payment is due immediately upon completion of the service visit.

• We accept [Cash / E-transfer].

• Service fees are for labor and expertise; hardware costs (routers, cameras, etc.) are the responsibility of the client.

5. Governing Law 

These terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada.